How Do I Choose a Double Glazing Company?
If you’re about to invest in new windows, doors or a conservatory, you’re probably doing a lot of research to find the right company to carry out the work. The company you choose will be responsible for improvements to what’s likely to be your biggest asset – your home. It’s vital you make the right decision.
Here are a few things you should consider when choosing a double glazing company.
Check the basic credentials of the double glazing company
There are a few basic checks you can do when assessing a double glazing company.
They should be a FENSA-registered company. FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. Every FENSA Approved Installer is assessed regularly to ensure its standards are continually maintained.
A TrustMark Registered Business is also a good indication. When you use a TrustMark Registered Business, you are engaging an organisation that has been thoroughly vetted to meet government-endorsed standards, and has made a considerable commitment to good customer service, technical competence and trading practices.
Who will be installing your windows, doors or conservatory?
Think about the people who will be installing your windows and doors too. Some companies – like Majestic Designs – employ their own installers. Others sub-contract installations out to independent installations teams. We think it’s better to have your own installation teams because we think this gives you more control over the quality of the workmanship.
Find out about the accreditations and qualifications a company’s installers hold. By law, all installers must hold Minimum Technical Competencies certification.
All work they undertake should be covered by an Insurance Backed Guarantee. This means that your installation will be insured, even if the company that did the installation goes out of business.
Who will be manufacturing your windows, doors or conservatory?
In the same way as not all double glazing companies employ their own installers, not all double glazing companies manufacture their own products. The reason we choose to manufacture our own products here at Majestic Designs is because of the level of quality control we have. It also means we have complete control over manufacturing timescales so you’re less likely to be let down at the last minute.
You should also look at the accreditations the products hold. They should hold Kitemark® certification for Window Energy Ratings and be BFRC-rated for energy efficiency. You might also be able to upgrade products so they have been approved by Secured by Design, an official police security initiative to prevent crime. Such standards and options show a company is committed to excellence.
Should you choose a national company or a local company?
When you’re making a big investment in your home, it’s natural to feel you might be in better hands if you choose a big, national company. A big brand name does gives plenty of reassurance. On the other hand, national companies have big overheads, so you may end up paying over the odds for the work. Remember too that it’s harder to maintain exceptional standards when your company employs hundreds or thousands of people.
A local company that has been in business for years will have built up a strong local reputation. Word spreads fast – if you aren’t up to scratch you’ll soon be found out and won’t stay in business. Majestic Designs has been installing windows and doors in Somerset for over 15 years and we have over 1,900 reviews and an average score of 9.49 out of 10.
We’re a family-run business too, which we think gives us something extra-special. It seems customers agree too. Edelman’s 2017 Trust Barometer found that family businesses are trusted more than non-family businesses by a 16 percentage point margin.
Trust your instincts
Ultimately, if you carry out these basic checks, you should be in safe hands. But always trust your gut instincts. Speak to the company on the phone, visit their showroom or book an appointment for them to visit you at home. You’ll soon get a feel for whether you trust them with your business.