Customer Care

When you buy windows, doors or a conservatory from Majestic Designs you’re not just buying a product. You’re investing in a long-lasting home improvement designed for you, with the support and aftercare of an established local company.

Buying double glazing – the process

Buying double glazing from Majestic Designs is simple.

1. Choose your new glazing product and styles

We offer various options to help you choose what products will suit your home. You’ll find plenty of information on the website and we also offer a free brochure, which can be sent to you in the post or by email. Alternatively, you can view our products first hand by popping into our double glazing showroom in Somerset to get a feel for your new home improvement. Chat to one of our advisors about frame and glazing options, as well as colours and glass types to be able to customise your home.

We offer free home visits conducted by one of our double glazing experts who will be able to provide design window and door suggestions, measure up and order your new products instantly.

2. Request a quote

Once you have decided which style, design and specification best suits your property we can provide you with a price. We offer same day or next day quotes, as well as funding options to spread the cost. Discover our offers

After you accept the quote, you will then be assigned your own project manager who will look after your installation from start to finish, so you will always have your own main point of contact.

Up to 40% off

all windows, doors and conservatories Includes

  • On-site survey
  • Design service
  • 10 year guarantee

3. Expert surveyor

A specialist surveyor will then visit your home to take exact measurements to ensure your windows or doors fit perfectly. They can also create detailed plans for a new conservatory or veranda to take into account building regulations.
The surveyor will also check access, plan the removal of existing materials, as well as troubleshoot any problems that may occur.

4. Arranging a fitting date

Typical lead times for new windows or doors are 4-6 weeks from order to installation, but this will depend on the styles and designs you have chosen. At Majestic Designs, we manufacture your new home improvements in our Somerset factory, so order times are usually quicker than other companies for bespoke products. By controlling the manufacture and installation process we provide an end to end solution all from the same company.

We will communicate with you to arrange an installation time and date which is convenient for you.

5. Window and door installation

White bay windows, TauntonYour installation team will arrive at your home, on time, having being fully briefed and bringing with them all the correct materials. Fitting times will depend on the number and type of windows or doors you choose, and we will provide you with a timeframe alongside your installation date.

Our fitters place down dust sheets and work efficiently to cause minimal disruption to your property. We pride ourselves on the positive feedback from our customers in terms of the care we take when installing windows and doors. We not only fit double glazing to the highest standards but ensure we leave your property as neat and tidy as when we arrived.

6. Aftercare service

Once the installation is completed, your installation team leader will invite you to inspect not only the quality of work but the standard of cleanliness and tidiness, ensuring outstanding customer satisfaction.

How does Majestic look after you?

  • Personal service, with dedicated project managers looking after every project
  • No high pressure sales tactics
  • Fully employed installation teams
  • Free aftercare service
  • 10 year guarantee on every installation

“Never failed to impress my wife and I”

I must congratulate your company on the outstanding teamwork shown by your staff at all levels. Their expertise, professionalism, punctuality and well-mannered approach never failed to impress my wife and I.

Mr Coombes
Axbridge, Somerset

Personal service & bespoke projects

Our team take time to get to know you, your requirement and your home, so we can recommend double glazing windows, doors or a conservatory that is right for your home.

No high pressure sales tactics

Sometimes it can seem like good old fashioned service has disappeared. You’ll be pleased to know that we try to keep things simple at Majestic and don’t like pushy sales pitches.

Fully employed installation teams

Fensa and TrustMark logosIn order to exceed the high standards set, unlike many companies, all of the fitting teams are employed by Majestic Designs and are all targeted on the quality of their work, not on the speed they can complete the work. Our fitting teams are all FENSA accredited.

Free aftercare service

We’ve been in business for 15 years now, and we’re not going anywhere. We pride ourselves on the quality of our products, but if you do experience any issues we are on hand to fix them – with free call-out.

10 year insurance-backed guarantee

Every installation comes with a guarantee backed by the government TrustMark scheme, which protects your products and installation for up to 10 years. Find out more about the Majestic team >>

Book Appointment

One of our team will be in contact via email to confirm your appointment
  • AMPM